1 Who is InterCheck?

InterCheck Australia is an accredited provider with the Australian Government’s Criminal Intelligence Commission. Our Police Checks are recognised throughout Australia and cover most employer requirements. It is  also accepted for compliance purposes in Aged Care, Health Care, Finance (ASIC), and Child Care industries.

InterCheck Australia assists both individuals and businesses in obtaining criminal history information (police checks) at a faster, more convenient and more cost effective manner  using our simple and secure online platform .  Most results are delivered to you within 1- 2 business days * for applications for employment or positions of trust.

2 When does my National Criminal History Check expire?

A National Criminal History Certificate is current as of the date of issue.  As it is a point in time check, there is no associated validity period.  It is at your employer’s discretion to determine what period of time a National Criminal History Check is acceptable. Please check with them directly before applying for a new check.

3 How much does a National Criminal History Check Cost?

$49.90 for Employment Purposes (Including GST)

$29 for Volunteer/unpaid work (Including GST)

If you would like a hard copy posted to your nominated address, you can select this option during the payment stage before submission for an additional $5.95 (Including GST). Hard copy will be posted (standard postage) in Australia only.

4 How can I get my ID certified?

If you do not wish to upload a photo of yourself, you can get your IDs certified. You will be required to clearly photocopy your identity documents and take these copies, along with your original documents to one of the qualified witnesses listed below. 

The qualified certifier will sight your original ID and then sign, stamp (if a stamp is available) and date your photocopied ID to confirm that it is “true and correct”.

If the certifier does not use a stamp, or the stamp does not include their name, they must print their name underneath their signature.

Suggested wording for the certification is as follows:

“I certify that this is a true copy of the original document sighted

Variations of this wording are acceptable.

5 Who can certify my ID?

The following is a list of acceptable qualified witnesses that can certify your document:

  • Medical Practitioner including: Chiropractor | Dentist I Psychologist | Optometrist | Physiotherapist
  • Nurse
  • Legal practitioner | Master of a court
  • Patent attorney | Trademarks attorney| Bailiff | Clerk of a court | Magistrate | Judge of a court
  • Justice of the Peace
  • Pharmacist
  • Veterinary surgeon
  • Agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
  • Bank officer | Building society officer | Credit union officer all with 5 or more continuous years of service
  • Chief executive officer of a Commonwealth court
  • Commissioner for Affidavits | Commissioner for Declarations
  • Fellow of the National Tax Accountants’ Association
  • Finance company officer with 5 or more years of continuous service
  • Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961
  • Member of Chartered Secretaries Australia
  • Member of Engineers Australia, other than at the grade of student
  • Member of the Association of Taxation and Management Accountants
  • Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practising Accountants or the Institute of Public Accountants
  • Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961
  • Notary public
  • Permanent employee of the Australian Postal Corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public
  • Person before whom a statutory declaration may be made under the law of the State or Territory in which the declaration is made
  • Police officer or Sheriff I Sheriff’s officer
  • Teacher employed on a full-time basis at a school or tertiary education institution

6 How long will it take to process my application?

Once we have received all of your correct documentation (including copies of your ID and a current self-portrait photograph of yourself next to your ID), your application will be processed and submitted to the police checking services.

From here, 70% of check results are returned within 1-2 business days.  The remaining lodgements are processed within 3-12 business days or longer. The circumstances that causes these checks to be processed slower is beyond our control, as we rely on the police to process these checks.

Please ensure you allow yourself adequate time to receive your police check just in case your application requires manual investigation by the police checking services.

You will be advised via email updates in relation to the status of your application.

Please ensure you allow yourself adequate time to receive your police check just in case your application requires manual investigation.

You will be advised via email updates in relation to the status of your application.

  • In some circumstances beyond our control, an application can be Flagged for a manual review.

7 Does your National Criminal History Check cover all states?

Yes. InterCheck Australia provides a full National Criminal History Check covering ALL states and territories within Australia. 

8 How do I make payment?

Once you have registered your email address with InterCheck Australia, you will be able to log into your account with your password and make payment using our online payment platform.  We accept payment using credit or debit card (VISA or MasterCard only).

9 How do I apply for a National Criminal History Check?

If you wish to order a police check from InterCheck, please visit our website at https://secure.policecheckexpress.com.au/pce/signUp

You need to register your email address, make payment and complete an application form online. You will then need to provide copies of your IDs to us (either certified by a qualified witness or a current photograph of yourself next to one of your IDs) using our upload tool accessible through your account.

If you do not wish to upload your documents, you can post certified copies to:

Intercheck Australia

PO Box 213

Flinders Lane Vic 8009

10 What types of National Criminal History Checks do you not process?

There are certain purposes for which InterCheck Australia cannot conduct a National Criminal History Check for. Examples of some of the purposes that InterCheck Australia is not able to process  are listed below but not limited to:.

  • VISA Applications
  • Overseas Immigration Departments
  • Australian Citizenship
  • Prison services/Parole Board/ Corrections/Correctional Officer
  • Court officials, court processes
  • IVF
  • Defence Force / Army Application
  • Adoption / Guardianship
  • Personal Reason
  • Department for Communities and Social Inclusion
  • Working with children check
  • Dual Citizenship
  • Dating Sites
  • WA Dangerous Goods Licence

Please consult the relevant industry body/ organisation whether or not Government Accredited provider police checks will be accepted.

11 What is meant by “Check Purpose”?

During the application process we will ask you what the purpose of your police check is.  You must provide specific details of the purpose of your check. Any broad or general reason may not not be accepted and you may be requested to provide more information.

Please also ensure that you provide details of your relevant job position/ job title and the industry you work (or will be applying to work) in. You must also note down the state you will be working in and whether you will be having supervised, unsupervised or no contact with vulnerable groups. Examples of vulnerable groups include:

  1. children OR
  2. an adult who is in need of special care, support or protection due to a disability.

.

Examples of acceptable check purposes are shown below:

  • Nurse in Hospital – NSW – Unsupervised Contact with Vulnerable People
  • Child Care Worker in Residential Homes – WA – Supervised Contact with Vulnerable People
  • Trades Worker in Aged Care Facilities – VIC – No Contact with Vulnerable People
  • Customer Service Officer in a Call Center – SA – No Contact with Vulnerable People
  • Worker in an Aged Care Facility – VIC – Supervised Contact with Vulnerable People
  • Community Care Worker – WA – Supervised Contact with Vulnerable People
  • Domestic Cleaner – NSW – No Contact with Vulnerable People
  • Employment in Construction – VIC – No Contact with Vulnerable People

12 What are the requirements for applicant's ID?

For a comprehensive list of ID requirements please click here

 

13 How do I renew my Police Check?

To renew your National Criminal History Police Check with InterCheck please log in as an existing user with your email and password by clicking on the following link:  https://secure.policecheckexpress.com.au/pce/login

After logging in click on “Order a new police check” to start a new application.  A 10% loyalty discount will automatically be applied to your payment when you re-new your check with InterCheck (only valid after 3 months from the date you received your last result).

14 What is your refund policy?

We advise you to choose our service carefully, as we do not normally issue refunds if you simply change your mind or if you lodged your police check to the wrong  provider   (cancellation fees might be applied in some cases). Please consult with your organisation to ascertain where you need to obtain  a police check specifically for your purpose.

We are able to offer a refund where the service is incorrect, has been wrongly described, is different to the product purchased on our website or when the service  is not delivered as advertised.

Refunds will not be offered for:

  • Any incorrect forms that are submitted
  • Any data entry errors
  • Cancelled Police Checks that are already in the system and which have been submitted to ACIC.
  • Submissions for police checks that InterCheck Australia is not authorised to process
  • Change of mind after partially or fully completing the application process;
  • Selection of the wrong check type and/or reason for check;
  • Failure to provide the required identity documentation and/or informed consent;
  • If 12 months has elapsed since the initial date of payment and/or applicant has not completed the application within the 12 month period from the purchase date.

15 How do I check the status of my police check?

You are able to track your application progress at any time by logging into your account with your email and password here.

You are also able to track when you have successfully made payment, when you have provided sufficient  documents, when you have submitted your application and when the result has been received.

16 Why has my Police Check been “Flagged” for “Manual Review”?

There are a small number of checks that may take longer to process as they are  flagged for manual review.  This means that your application is being manually reviewed by the police for further investigation. There are many reasons as to why this may occur. These reasons may include:

  • The check subject  having a common name, or a name  that matches with many potential Persons of Interest on policing systems The check subject having old Police History Information that requires manual collection and processing of hard copy records,
  • The relevant police agency having inaccurate or incomplete records which need to be investigated before the check can be finalised,
  • Transferring information between the various state and territory police agencies before the information can be vetted/verified and/or released, and
  • Workloads and resources within each police agency.

For more information about the police checking process, please read more here

17 How can a certificate be verified for its authenticity?

If you receive a certificate issued by InterCheck Australia, the authenticity of the certificate can be verified using this link: https://secure.policecheckexpress.com.au/pce/lookup

You can find the link and the verification code on the reverse of the certificate.

If the certificate does not have a link, Reference Number and a verification code, please contact our office as soon as possible.

18 Can I do a police check on someone else?

You are able to conduct a National Criminal History Check on someone else’s behalf; however, they must provide their informed consent as well as their ID before the application can be successfully submitted.  Under no circumstances may you conduct a police check on another individual without their knowledge or consent.

19 Is the police check the same with Working with Children Check?

A Working with Children (WWC) Check and a Police Check are two different products.

InterCheck Australia does not provide a Working with Children Check service.

Please reach out to the relevant agency in your state for further advice.

20 Why do we no longer accept marriage certificates issued by the church/celebrant?

InterCheck Australia can only accept marriage certificates issued by the Registry of Births, Deaths and Marriages as a valid linking document and ID under the new ACIC’s regulations.

Please note that celebrant-issued certificates, or certificates issued by the church will be rejected.

21 What do we do to the applicant’s documents after the police check has been received?

As per the ACIC’s requirements, InterCheck Australia must retain the applicant’s IDs and police history information for 12 months for auditing purposes.

All information will be destroyed after 12 months to ensure maximum security.

22 What do I do if I am concerned about my previous names being disclosed on my certificate?

As per the ACIC’s requirements, you must declare all names that you were previously and currently known by in your police check.

If you are concerned about the disclosure of details to third parties due to personal reasons, please contact InterCheck Australia’s helpdesk on help@intercheck.com.au.