1 Who is InterCheck?
InterCheck Australia is an accredited provider with the Australian Government’s Australia Crime Intelligence Commission. Our Police Checks are recognised Australia wide and cover most employer requirements and are also accepted for compliance purposes in Aged Care, Health Care, Finance (ASIC), and Child Care industries.
InterCheck Australia assists both individuals and businesses obtain criminal history information (police checks) faster, conveniently and more cost effective using our simple and secure online police check services. Most results are delivered to you within 1- 2 business days * for applications for employment or positions of trust.
2 When does my National Criminal History Check expire?
A National Criminal History Certificate is current as of the date of issue. As it is a point in time check, there is no associated validity period. It is at your employer’s discretion to determine what period of time a National Criminal History Check is acceptable. Please check with them directly before applying for a new check.
3 How much does a National Criminal History Check Cost?
$49 for Employment Purposes (Including GST)
$29 for Volunteer/unpaid work (Including GST)
If you would like a hard copy posted to your nominated address, you can select this option during the payment stage for an additional $4.95 (Including GST). Hard copy will be posted in Australia only.
4 How can I get my ID certified?
If you do not wish to upload a photo of yourself next to one of your IDs, you can get your IDs certified. You will be required to clearly photocopy your identity documents and take these copies, along with your original documents to one of the qualified witnesses listed below.
The qualified certifier will sight your original ID and then sign, stamp (if a stamp is available) and date your photocopied ID to confirm it is “true and correct”.
If the certifier does not use a stamp, or the stamp does not include their name, they should print their name underneath their signature.
Suggested wording for certification is as follows:
“I certify that this is a true copy of the original document sighted”
Variations of this wording are acceptable.
5 Who can certify my ID?
The following is a list of acceptable qualified witnesses that can certify your document:
- Medical Practitioner including: Chiropractor | Dentist I Psychologist | Optometrist | Physiotherapist
- Legal practitioner | Master of a court
- Patent attorney | Trademarks attorney| Bailiff | Clerk of a court | Magistrate | Judge of a court
- Justice of the Peace
- Veterinary surgeon
- Agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
- Bank officer | Building society officer | Credit union officer all with 5 or more continuous years of service
- Chief executive officer of a Commonwealth court
- Commissioner for Affidavits | Commissioner for Declarations
- Fellow of the National Tax Accountants’ Association
- Finance company officer with 5 or more years of continuous service
- Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961
- Member of Chartered Secretaries Australia
- Member of Engineers Australia, other than at the grade of student
- Member of the Association of Taxation and Management Accountants
- Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practising Accountants or the Institute of Public Accountants
- Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961
- Notary public
- Permanent employee of the Australian Postal Corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public
- Person before whom a statutory declaration may be made under the law of the State or Territory in which the declaration is made
- Police officer or Sheriff I Sheriff’s officer
- Teacher employed on a full-time basis at a school or tertiary education institution
6 How long will it take to process my application?
Once we have received all of your correct documentations (including copies of 100 points ID and a photo of yourself next to your ID), your application will be processed and submitted to the police checking services.
From here, 80% of check results are returned within 1-2 business days, while 20% can be flagged by the state Police departments for further review and can take between 3-12 business days or longer.
7 Does your National Criminal History Check cover all states?
Yes. InterCheck Australia provides a full National Criminal History Check covering ALL states and territories within Australia.
8 How do I make payment?
Once you have registered your email address with InterCheck, you will be able to log into your account with your password and make payment using our payment form. We accept payment using credit or debit card (VISA or MasterCard only)
9 How do I apply for a National Criminal History Check?
If you wish to order a police check from InterCheck, please visit our website at https://secure.policecheckexpress.com.au/pce/signUp
You need to register your email address, make payment and complete an application form online. You will then need to provide copies of 100 points IDs to us (either are certified by a qualified witness or a photo of yourself next to one of your IDs) using our upload tool accessible through your account or via Post ( need to be certified by a qualified witness)
10 What types of National Criminal History Checks do you not process?
There are certain purposes for which InterCheck Australia cannot conduct a National Criminal History Check. Examples of some of the purposes that InterCheck Australia is not able to conduct are listed below but not limited to. Please consult the relevant industry body/ organisation which police checks they will accept.
- VISA Applications
- Overseas Immigration Departments
- Australian Citizenship
- Prison services/Parole Board/ Corrections/Correctional Officer
- Court officials, court processes
- Defence Force / Army Application
- Adoption / Guardianship
- Personal Reason
- Department for Communities and Social Inclusion
- Working with children check
- Dual Citizenship
- Dating Sites
11 What is meant by “Check Purpose”?
During the application process we will ask you what the purpose of your police check is. You must provide more specific details of the purpose of your check. Any broad or general reason may not be accepted and you may be requested to provide more details.
Please ensure you provide details of your relevant job position/ job title and the industry you work in.
Nurse in Hospital
Child Care Worker in Residential Homes
Trades Worker in Aged Care Facilities
Customer Service Officer in a Call Center
Worker in an Aged Care Facility
Community Care Worker
Employment in Construction
12 What makes up 100 points of ID?
For a comprehensive 100 Point ID Check List please click here
13 How do I renew my Police Check?
To renew your National Criminal History Police Check with InterCheck please log in as an existing user with your email and password by clicking on the following link: https://secure.policecheckexpress.com.au/pce/login
After logging in click on “Order a new police check” to start a new application. A 10% loyalty discount will automatically be applied to your payment when you re-new your check with InterCheck( only valid after 3 months from the date you received your last result)
14 What is your refund policy?
We advise you to choose our service carefully, as we do not normally issue refunds if you simply change your mind or you make a wrong decision( cancellation fees might be applied in some cases). Please consult with your organisation to find out where you need to get the police check specifically for your purpose.
We are able to offer a refund where the service is incorrect, has been wrongly described, is different to the product purchased on our web site or does not perform as advertised.
Refunds will not be offered for:
- Any incorrect forms that are submitted
- Any data entry errors
- Cancelled Police Checks that are already in the system and which have been submitted to ACIC.
- Submissions for police checks that InterCheck Australia is not authorised to process
15 How do I check the status of my police check?
You are able to track your application progress at anytime by logging into your account with your email and password here.
You are able to track when you have successfully made payment, provided your documents, submitted your application and received your result.
16 Why has my Police Check been “Flagged” for “Manual Review”?
There are a small number of checks may take longer to process and thus, will be flagged for manual review. This means your application will be manually reviewed by the police for further investigation. There are many reasons as to why this may occur. These reasons may include:
- You having a common name, or a Given and/or Surname that has a potential match with other potential persons in the National Police Checking Database.
- You having old Police History Information that requires manual collection and processing of hard copy records,
- The relevant police agency having inaccurate or incomplete records which need to be investigated properly before the check can be finalised,
- Transferring information between the various state and territory police agencies before the information can be vetted/verified and/or released, and
- Workloads and resources within each police agency.
17 How can a certificate be verified for its authenticity?
If you receive a certificate issued by InterCheck Australia, the authenticity of the certificate can be verified using this link: https://secure.policecheckexpress.com.au/pce/lookup
You can find the link and the verification code at the bottom of the certificate.
If the certificate doesn’t have a link, Reference Number and a verification code, please contact our office as soon as possible.
18 Can I do a police check on someone else?
You are able to conduct a National Criminal History Check on someone else’s behalf; however, they must provide their informed consent as well as 100 points of ID before the application can be successfully submitted. Under no circumstances may you conduct a police check on another individual without their knowledge or consent.
19 Is the police check the same with Working with Children Check?
The Working with Children (WWC) Check and a Police Check are two different checks.
InterCheck Australia does not provide a Working with Children Check service.